TECH TIPS

It's easy for some people to spoof email -- that is, send email that pretends to be from somebody else. To combat spoofing, you can digitally sign outbound email from Zendesk to prove that an email actually came from somebody in your organization and not somebody...

To decrease the number of spoofed email and spam you receive, you can add an additional layer of security on your inbound emails by enabling authentication with SPF, DKIM, and DMARC alignment. Domain-based Message Authentication, Reporting, and Conformance (DMARC) is...

If you want to use your own email address to receive support requests, and you've added your email address as a support address in Zendesk, then you can set up your custom email domain to verify that Zendesk can send email on behalf of your email server. For...