Spiceworks Network Monitoring is Launched

Stay on top of your servers.

Set up Spiceworks Network Monitor in just minutes to do real-time monitoring of your critical Windows and Linux servers. Spiceworks Network Monitor keeps an eye on server performance and uptime, so you’ll know when they’re sluggish, overwhelmed or crashed long before your users start calling. Just add your servers to your device list and start seeing data in seconds.

Know your network in real-time.

Network overloaded? Spiceworks Network Monitor will let you track bandwidth usage and saturation down to the port. So track down those problem users hogging all the bandwidth before they even finish downloading that latest cat video.

The email alerts you need… when you need them.

An IT pro’s work is never done. But you can rest easy knowing that if something’s wrong with your critical systems and you need to head back to the office early, you’ll get an email so you can spring into action. But don’t you worry: You aren’t getting these “jump out of bed” alerts for a little blip. You’ll only be woken from deep slumber for critical issues (like high averages or spikes from typical activity). So don’t stress, we won’t clutter up your sacred email inbox.

Keep a watchful eye on those critical devices.

Got a domain controller or email server you can’t live a second without? Or a switch you run your weekly webisodes through? Spiceworks Network Monitor tool has got ya covered. Just add the device to your dashboard and select the specific resources you want to keep an eye on. Time to kick back and enjoy the latest webisode!

One dashboard to rule them all.

From a switch going offline to a spike in your network traffic, keep track of it all from your alert dashboard. Monitor SNMP-enabled devices like routers or switches, and dig into any of them to see what’s happening in real time. The interface is so sleek and easy to use that you’ll want to keep it running full-time on a second screen. Total visibility over your network AND the dashboard to prove it? Score.

Dig into your devices.

You’ve got better things to do than run from device to device trying to track down the root cause of an issue. Spiceworks Network Monitor tool makes you an IT detective and lets you troubleshoot issues right from your desk. Check out the activity from all the resources on the device and even pull up the running services and processes. Find issues long before users submit that “urgent” ticket.

Ready to get started? It only takes minutes.

Download Now FREE. Always.

App Overview Video

See what IT pros are saying about Spiceworks Network Monitor!

Getting Started with the Spiceworks Help Desk Cloud Edition

1. Get & Work Tickets | 2. Add Your Team | 3. Set Ticket Rules | 4. Get Insight | 5. Customize | 6. Manage Clients | 7. Go Mobile
Work Tickets

1: Receive & Work Tickets

It couldn’t be simpler to start getting tickets: Just share your help desk email address with your end users. When they send an email, a ticket will be created or appended.
»» PRO TIP: Use your own email address.

Get a drive-by request? Just click the New Ticket button at the top right to ticket on the fly. Then, just work your tickets via email or hop into the help desk, where you’ll find:

» Public Response: Respond directly to users and generate notification emails.

» Internal Note: Make internal-only notes for you and your team.

» Status: Set the ticket status (Open, Unassigned, Waiting, My…).

» Assign: Accept tickets and assign them to your team.

» Find: Filter, search and refresh your ticket list with a click.

» Attributes: Track info about tickets with built-in and custom attributes on each ticket.

Launch Help Desk »

Add Your Team

2: Add Your Team

Get a little help from your friends! It’s simple to build your team… add them right in the help desk, and they’ll get an email with instructions on how to get started.

» Team: Go to Employee Administration and click + Administrator or + Tech to add fellow IT pros as appropriate.

» Roles: Administrators can call all tickets and reports, while Techs will see those that are unassigned or assigned to them.

Launch Help Desk »

Set Ticket Rules

3: Set Ticket Rules

Now, get fancy: easily set up rules to control just how tickets are handled in your help desk. Assign all tickets to a single admin for triage, auto-set due dates and priorities, and more.

» Match Conditions Select one more conditions (Category, Description, Organization, Summary) and determine if you want the rule to execute if ALL (AND) or ANY (OR) conditions are met.

» Take Action: Select one or more actions to execute if conditions are met: Assign To, Set Category, Set Due Date, Set Priority, or Set Status.

» Assign All Tickets Set up a simple rule to assign all tickets to a single admin for triage, eliminating extra notifications to the whole team.

Launch Help Desk »

Go Mobile

4: Get Insight

Get at-a-glance insight into the health of your help desk on the Reports page.

» Filter: Filter high-level charts by timeframe and organization to see top ticket creators, average response time, and more.

» Export: Dig deep into the data by exporting your ticket and labor data, either for your current filters, or for all time.

Launch Help Desk »


5: Customize & Make It Your Own

Easily customize the help desk to make it work for you.

» Custom Categories & Attributes: Define custom ticket attributes on the Settings page to track whatever you need. From Cost Center to Department to Severity Level, it’s up to you!

» Track Info: Once you’ve created your attributes, assign them to tickets by clicking the Moretoggle in the ticket attribute ribbon.

Launch Help Desk »

Manage Clients & Sites

6: Manage Clients & Sites

Managing multiple clients or sites? It’s a breeze to add individual (unlimited!) organizations to keep things in order across your clients.

» Create: Visit the Settings page and click the + next to Organizations on the left to add as many organizations as you’d like.

» Customize: Each organization has its own “ticket submission” email address, as well as custom categories and attributes.

Incoming tickets will be tagged appropriately so you can easily see who’s sending what. You’ll see organizations on the main ticket table and on individual tickets, and you can filter by organization on the Reports page.

Launch Help Desk »

Go Mobile

7: Go Mobile

The Help Desk Cloud Edition was designed with mobile in mind. Fully responsive, it looks great on your smartphone, tablet or desktop — no need to install a separate app!

Launch Help Desk »

What’s New: We’re releasing new features regularly… stay in the know by subscribing to the cloud help desk product blog.