by ray | Jan 5, 2022 | DNS, Zendesk
Issue I set up an SPF record but it isn’t validating. Conditions It is possible that your SPF record does not meet these necessary conditions to ensure Zendesk can send emails on your behalf: The record...
by ray | Jan 5, 2022 | DNS, Zendesk
It’s easy for some people to spoof email — that is, send email that pretends to be from somebody else. To combat spoofing, you can digitally sign outbound email from Zendesk to prove that an email actually came from somebody in your organization and not...
by ray | Jan 5, 2022 | DNS, Zendesk
To decrease the number of spoofed email and spam you receive, you can add an additional layer of security on your inbound emails by enabling authentication with SPF, DKIM, and DMARC alignment. Domain-based Message Authentication, Reporting, and Conformance (DMARC) is...
by ray | Jan 5, 2022 | DNS, Zendesk
If you want to use your own email address to receive support requests, and you’ve added your email address as a support address in Zendesk, then you can set up your custom email domain to verify that Zendesk can send email on behalf of your email...
