Zendesk

Issue I set up an SPF record but it isn’t validating.  Conditions It is possible that your SPF record does not meet these necessary conditions to ensure Zendesk can send emails on your behalf:  The record contains include:mail.zendesk.com explicitly within the TXT record The SPF record is configured as a TXT record The support address is present as an … Read more

It’s easy for some people to spoof email — that is, send email that pretends to be from somebody else. To combat spoofing, you can digitally sign outbound email from Zendesk to prove that an email actually came from somebody in your organization and not somebody pretending to be from your organization. Digitally signing outbound … Read more

To decrease the number of spoofed email and spam you receive, you can add an additional layer of security on your inbound emails by enabling authentication with SPF, DKIM, and DMARC alignment. Domain-based Message Authentication, Reporting, and Conformance (DMARC) is a technical specification that allows email message senders and message receivers to cooperate and better … Read more

If you want to use your own email address to receive support requests, and you’ve added your email address as a support address in Zendesk, then you can set up your custom email domain to verify that Zendesk can send email on behalf of your email server. For example, if you receive email from your customers at [email protected], … Read more