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DNSSEC – What Is It and Why Is It Important?

A brief description of how DNS works To understand Domain Name System Security Extensions (DNSSEC), it helps to have a basic understanding of the Domain Name System (DNS). The proper functioning of the Internet is critically...

My SPF record won’t validate

Issue I set up an SPF record but it isn’t validating.  Conditions It is possible that your SPF record does not meet these necessary conditions to ensure Zendesk can send emails on your behalf:  The record...

How to Set Up SPF and DKIM for Mailchimp

Follow the steps below to set up SPF and DKIM for Mailchimp, so that your marketing emails are more likely to reach the inbox. This is a process also known as email domain authentication. How to set up SPF and DKIM for Mailchimp: Verify your domainMailchimp requires...

Multiple SPF Records Do’s and Don’ts

Sender Policy Framework (SPF) is a protocol used by mail servers to authenticate emails. It is implemented via TXT type records known as SPF records. Earlier in “SPF Records Explained” we provided a detailed look into this concept. In this article, we’ll talk about...

Digitally signing your email with DKIM

It’s easy for some people to spoof email — that is, send email that pretends to be from somebody else. To combat spoofing, you can digitally sign outbound email from Zendesk to prove that an email actually came from somebody in your organization and not...