I just took over as president of my HOA.  The outgoing President had me create a new password.  I try to log in and I get this message: “We detected an unusual sign-in attempt. To make sure that someone else isn’t trying to access your account, your organization needs you to sign in using your corporate mobile device (the phone or tablet you normally use to access your corporate account).

If you don’t have your corporate mobile device with you right now, try again later when you have your corporate mobile device with you. If you continue to have problems signing in, contact your administrator.”  The HOA doesn’t have a “corporate mobile device.”  He had only ever logged in using his laptop.  I gave him my password and he was able to log in using it.  I cannot.  I really need help.  I have to be able to access my account.


Turning off login challenge (In Admin Panel go to Users -> Username -> Security -> Login Challenge) worked for me.